Refund policy
We want you to love everything you bring home from Ash & Rose. If something isn't quite right, any item can be returned within 90 days of delivery, as long as it's unused and in its original condition.
How to start a return
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Sign in at ashandrose.com.
On a computer: click the person icon in the top-right corner of the page, just left of the magnifying glass and cart.
On a phone: tap the menu icon (three horizontal lines) at the top right of the screen, scroll to the bottom of the menu, and tap Log in. - Enter the email address you used for your order. We'll email you a 6-digit code to sign in. There's no password, and you don't need a Shop account. If you see a "Continue with Shop" button, you can skip it and just type your email.
- Open your order, start a return, and choose the items you're sending back.
- We'll review your request and email you a prepaid return label.
Return shipping
A flat $6.99 return shipping fee is deducted from your refund.
Refunds
Once your return arrives and we've checked it, we'll refund the price of the returned items to your original payment method. Original shipping charges are non-refundable. Depending on your bank, it can take 5–10 business days for the refund to appear.
Damaged or incorrect item?
Email joy@ashandrose.com with your order number and a photo, and we'll make it right. There's no need to start a return.
